Sometimes in life you receive, "unexpected extras". We provide UE's for our clients by hosting, "client parties", writing personal note cards donut runs, valentine bread deliveries, movie nights in the park, etc. Basically, we are always looking for ways to exceed your expectations. As much as we like giving, our family also loves to receive, "unexpected extras".
If you want to experience UE's, become one of our clients, or simply go visit our friend, "Mario". He is the owner of the Dairy Queen - Orange Julius restaurant in Carmel Mountain. I was having lunch with a friend on Friday afternoon at Jalapenos Mexican restaurant when we walked just a few doors down to visit Mario's, DQ.
As we walked in we were struck by how spotlessly clean the restaurant was. Mario had us inspect areas the public does not normally get to see. As he showed us the storage and freezers he proudly proclaimed with his strong Portuguese accent, "look, very clean. You can even eat off the floor if you wanted". We also noticed there was no tip jar. That is especially UE.
It seems everywhere you go today including traffic stop lights, people want your money. When I asked Mario about his staff not accepting any tips he replied, "Your tip is returning to my business". He then pointed out a change receptacle on the counter. All the money deposited is donated to the Children's Miracle Network. I like that.
Another UE about Mario's business is his highly trained staff. They always greet you with a smile. The consistency in performance is amazing. His staff will often approach you with a cup of
cool water on a tray as you're finishing your ice cream. When has that ever happened to you in an ice cream shop? I have been in his DQ at different times of the day or evening due to the demands of our three boys. Each time the experience has been the same, lots of UE's. our three boys, Troy, Raymond and Ryan love Sweet Things Yogurt in 4S Village, as well as Mario's DQ.
If you want to experience UE's stop by and see Mario. Tell him you read about him in our 92127 EMagazine. He is a great small business man who puts his customers first. Mario accomplishes what few businesses really do, he provides quality, professional service and always adds those, "unexpected extras". Thanks, Mario, we noticed and appreciate the quality of service you and your employees provide!
Have a great week, and be sure to try and attend the annual Chelsea's Run. Chelsea and her family will never be forgotten. Details